Our goal is to provide you with the best customer service and to provide you with beautiful quality products to help make your event that much more memorable. While our products are of best quality, there may be signs of wear as it is a rental item.
We offer event styling. Kindly contact us to book a consultation for your events.
To secure a booking, kindly submit your order via the website or email us at email@example.com and we will be in touch within 48 hours. Please ensure that email address and contact information are accurate, to allow us to get in touch with you.
Payment options will be provided once invoice is sent out via email.
Once an invoice has been sent and accepted you will have 3 business days to pay a 40% non-refundable deposit towards your booking, this is to ensure that your booking is secured. Failure to make payment without contacting us to discuss or make other arrangements for payment, after the 3 days will result in reservation cancellation. The final payment is required to be paid in full one week prior to the event (There can be an exception at our discretion).
We require $150 security deposit on all hires. This will be returned within 48 hours after rental items are inspected and in working condition. The security deposited must be paid prior to collection/ delivery of rental items.
Please be advised that delivery fees are not included in pricing.
You are welcome to pick up items from our warehouse. If you are unsure of the type of car you need, please feel free to reach out via email and we will be happy to help.
Delivery and Collection of equipment can be arranged however additional delivery charges will apply depending on your location. These charges will include the time taken for a staff member to deliver and collect the equipment. Additional charges may apply for certain factors (i.e building accessibility, stairs, elevator, additional staff members if required on big items, distance, access to parking etc.).
An accurate estimate can be made if you contact us via email stating your particular requirements for deliveries and or collections.
If drivers arrive to the event during the requested timeframe written in the contract and are unable to obtain The Lush Rentals property, client must pay an additional $100 fee for next day pick up. (This can change at our discretion).
**Additional charges will be applied if your venue has stairs, if your event ends at 2:00AM or later
Rental items must be returned in good working order, any damaged or stained items are subjected to a repair or replacement fee.
In the occasion that an item is damaged or lost due to the actions of event attendees or of staff not employed by The Lush Rentals customer agrees to pay for all repair or replacement, up to the full value of the lost or damaged items, including shipping and handling.
We cannot control the weather. This damage includes, but; not limited to the following:
- Damages from moving props that are to be stationary
- Damages caused by weather (such as extreme heat or cold, wind and water)
The Lush Rentals will provide a documented damage/loss report with costs included within 5 days after the event via email or preferred communication channel. The customer must pay for the damage or loss upon receipt of the damage report.
All drinkware is to be hand washed and placed in its original package upon return. Please note most of our glassware is not designed to be washed in dishwashers.
The glass part of the cake stand (the top part) is to be wiped down with a damp microfiber cloth and fully dry upon delivery
Fragile items such as cake stands should be handled with care.
**Failure to comply will result in additional charges**
The Lush rentals understand that things may not go according to plans. In the event that you need to cancel your reservation, we ask you to send us an email to inform us. Unfortunately, this will result in loss of 40% deposit but if any additional money has been paid, we will be happy to return that to you as long as we are advised in writing 3 weeks prior to your event date. Alternatively, under some circumstances we may be able to transfer the credit to another date.
You are allowed to change your event date once as a courtesy. Excessive date changing will result in extra charge each time. This is to ensure that we provide our customers with the best service possible.
The Lush Group has the right to future use of any images, designs, or information in their portfolio for advertising or for any other purposes without clients consent.